四级考试阅读备考笔记（39）

　　When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

　　32. If a consumer wants a quick settlement of his problem, its better to complain to ________.

　　A) a shop assistant B) the manufacturer

　　C) the store manager D) a public organization

　　注：级别越高，解决问题越快

　　A simple and common method used by many

　　consumers is to complain directly to the store manager. In general, the higher up the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer s favor, assuming he or she has a just claim.

　　34. The phrase live up to in the context means ________.

　　A) meet the standard of B) realize the purpose of

　　C) fulfill the demands of D) keep the promise of

　　注：词汇题。

　　1.or 前后两部分意思相近：faulty 产品有问题/不符合厂家宣称质量

　　2.采用代入法，将选项代替文中的 live up to ，找到符合句义的选项

　　When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

　　35. The passage tells us _________.

　　A) how to settle a consumers complaint about a faulty item

　　B) how to make an effective complaint about a faulty item

　　C) how to avoid buying a faulty item

　　D) how to deal with complaints from customers

　　注：1.主题题，有效投诉

　　2.其他的选项都是从商场的角度，而文章是从消费者的角度来写的。