2011年英语四级考试仔细阅读练习
That until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls the revengeful consumer. When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, People wanted revenge for all the years of bad service. The electric company, whose monopoly may be short-lived, has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction , has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, You can feel the change in the air. For the first time, praise outnumbers complaints on customer survey sheets.
26. It may be inferred from the passage that ________.
A) customer service in Israel is now improving
B) wealthy Israeli customers are hard to please
C) the tourist industry has brought chain stores to Israel
D) Israeli customers prefer foreign products to domestic ones
27. In the authors view, higher service standards are impossible in Israel ________.
A) if customer complaints go unnoticed by the management
B) unless foreign companies are introduced in greater numbers
C) if theres no competition among companies
D) without strict routine training of employees
28. If someone in Israel today needs a repairman in case of a power failure, ________.
A) they can have it fixed in no time
B) its no longer necessary to make an appointment
C) the appointment takes only half a day to make
D) they only have to wait half an hour at most
29. The example of El A1 Airlines shows that ________.
A) revengeful customers are a threat to the monopoly of enterprises
B) an ad campaign is a way out for enterprises in financial difficulty
C) a good slogan has great potential for improving service
D) staff retraining is essential for better service
30. Why did Bezaqs international branch lose 40% of its market share?
A) Because the rates it offered were not competitive enough.
B) Because customers were dissatisfied with its past service.
C) Because the service offered by its competitors was far better.
D) Because it no longer received any support from the government.
Unit 8
11. A 12. C 13. B 14.D 15. A
16. A 17. B 18. D 19.B 20. D
21. D 22. C 23. C 24.B 25. A
26. A 27. C 28. A 29.A 30. B
2013人教版(PEP)英语五年级上册期中试题2
外研版(三起)英语五上 第三模块测试题及答案
外研版(三起)英语五下自测试题
2013外研版(三起)五上《Module 7 Community》word单元测试1
外研版(三起)英语五上 4 5模块检测试题
外研版(一起)英语五下 期末复习题 试题
2013外研版(三起)五上《Module 1 London》word课堂练习
2013外研版(三起)五上《Module 3 At the Weekend》word单元测试
2013人教版(PEP)英语五年级上册期末试题
外研版(三起)英语五上 第一模块测试题及答案
外研版(三起)英语五上 单选AB模拟考试题
2013人教版(PEP)英语五年级上册期中试题1
外研版(三起)英语五上 期中考试试题及答案
2013人教版(PEP)英语六年级上册期末试题1
2013外研版(三起)五上《Module 10 Manners》word单元测试
2013外研版(三起)五上《Module 7 Community》word单元测试
2013人教版(PEP)英语六年级上册期末试题
外研版(一起)英语五下 期末复习 试题
2013人教版(PEP)英语五年级上册期末试题1
外研版(三起)英语五上 第八模块测试题及答案
2013外研版(三起)五上《Module 5 In Class》word单元测试
外研版(三起)英语五上 第七模块测试题及答案
外研版(三起)英语五下 M1模块试卷及答案
2013外研版(三起)五上《Module 2 Shopping》word单元测试
外研版(三起)英语五上 第三模块短语和句型练习
2013人教版(PEP)英语五年级上册期中试题3
外研版(一起)英语五下 复习总表
外研版(三起)英语五上 第四模块 试题
外研版(三起)英语五上 各单元模拟考试题
外研版(三起)英语五上 第五模块测试题及答案
不限 |
英语教案 |
英语课件 |
英语试题 |
不限 |
不限 |
上册 |
下册 |
不限 |