注:1.present v. 提交
2.主题句后将介绍其他不同投诉的方法
A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer s favor, assuming he or she has a just claim.
注:the more...the more... 比较结构,可以跟32题联系在一起。
(到此处,文章后面的题目中有4道题已经可以定位了。31题、32题、34题和35题)
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, The left speaker does not work at all and the sound coming out of the right one is unclear is better than This stereodoes not work.
注:1.firmly 坚决的
2.demonstrate 证明、证实
3.specific 具体的,详细的
4.as to = about
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights.
33. The most effective complaint can be made by _________.
A) showing the faulty item to the manufacturer
B) explaining exactly what is wrong with the item
C) saying firmly that the item is of poor quality
D) asking politely to change the item
注:B 选项 exactly =文中specific,同义改写
31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store of purchase
D) show some written proof of the purchase to the store
注:1.A、B、C是窜段选项。
2.提交保单或有力证明是文章中第一段就提到的the first step。
职场社交英语口语对话 Lesson 18:我们得要抢先完成
职场社交英语口语对话 Lesson 32:我太紧张了
职场社交英语口语对话 Lesson 42:撤资
职场社交英语口语对话 Lesson 36:他或许会有些尴尬
职场社交英语口语对话 Lesson 35:他会改变主意的
职场社交英语口语对话 Lesson 46:你怎能那么肯定?
职场社交英语口语对话 Lesson 25:这是难关,对吧
职场社交英语口语对话 Lesson 12:这是生意经
职场社交英语口语对话 Lesson 2:此话怎讲?
职场社交英语口语对话 Lesson 41:你不打算想想办法吗?
职场社交英语口语对话 Lesson 23:你才不要分心
职场社交英语口语对话 Lesson 48:你对每个人都了若指掌
职场社交英语口语对话 Lesson 7:我开了一整晚夜车?
职场社交英语口语对话 Lesson 31:哇!有一套!
职场社交英语口语对话 Lesson 34:这在我的控制之下
职场社交英语口语对话 Lesson 3:你是怎么算薪水的?
职场社交英语口语对话 Lesson 19:我就不拐弯抹角了
职场社交英语口语对话 Lesson 14:有谁一早就在这里了
职场社交英语口语对话 Lesson 6:我可不便宜?
职场社交英语口语对话 Lesson 8:我受不了电脑怪胎?
职场社交英语口语对话 Lesson 39:你这个疯婆娘!
描述工作进度的句子
职场社交英语口语对话 Lesson 24:我们会熬过去的
职场社交英语口语对话 Lesson 16:我不敢居功
职场社交英语口语对话 Lesson 44:他自视甚高
职场社交英语口语对话 Lesson 11:你要知道动机何在吗?
职场社交英语口语对话 Lesson 26:她还真像个女超人
职场社交英语口语对话 Lesson 38:他看不到大局
职场社交英语口语对话 Lesson 29:我猜我只是有点紧张
职场社交英语口语对话 Lesson 20:我得要有动力
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