I have had just about enough of being treated like a second-class citizen, simply because I happen t
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more Im convinced that things are being run solely to suit the firm, the system, or the union. There seems to be a harmful new motto for so-called service organizations Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there werent enough staff on duty to man all the service grilles of checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that enshrouding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied at times when demand is low.
Its the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is curtailed. As for us guests, we just have to put up with it. Theres also the nonsense of so many so friendly hotel night porters having been dismissed in the interests of efficiency and replaced by coin guzzling machines. Not to mention the coldness of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I dont, especially when I am paying for service .
21. The writer feels that nowadays a customer is_______.
A. one who is well served B. unworthy of proper consideration
C. classified by society as inferior D. the victim of modern service
22. In the writers opinion, the quality of service is changing because_______.
A. the customers demands have changed
B. the organizations receive more consideration than the customers
C. the customers needs have increased
D. the staff are less considerate than their employers
23. According to the writer, long queues at counters are caused by ____.
A. difficulties in recruiting staff B. inadequate staffing arrangements
C. staff being made lazy D. lack of co-operation between the staff
24. Service organizations claim that keeping the checkout counters manned would result in
A. a rise in the price for providing services
B. demands by cashiers for more money
C. insignificant benefits for the customers
D. the need to purchase expensive equipment
25. The disappearance of old-style hotel porters can be attributed to the fact that______.
A. few people are willing to do this type of work
B. machines are more reliable than human beings
C. the personal touch is less appreciated nowadays
D. automation has provided cheaper alternatives
答案:21. D 22. B 23. B 24. A 25. D
Dose Mistress Deserves Privacy? 情妇享有隐私权么?
国际英语资讯:Boeing to cut monthly production of 737 jets in wake of deadly air crashes
国际英语资讯:Probe result shows crashed Ethiopian plane pilots followed required Boeing procedures
国内英语资讯:Xi, Trump hold telephone conversation
全球首款治疗产后抑郁的新药问世了
体坛英语资讯:Tabarez: Uruguay Copa America squad almost decided
国际英语资讯:Arab League chief calls for restraint in Libya
体坛英语资讯:British cyclist Yates wins third stage of Volta de Catalonya
国际英语资讯:More Brexit talks between political foes as rage, anger continues at Westminster
国内英语资讯:China tops in foreign visitor number of German Hanover Messe
国内英语资讯:Xi says new substantial progress made on text of China-U.S. economic and trade agreement
国内英语资讯:Xis tour injects new impetus into China-Central Asia cooperation: experts
国际英语资讯:Lao president hails China-Laos Railway construction
国内英语资讯:Senior CPC official meets Myanmar Minister of Information
清明节小长假旅行计划:12星座大不同
直男癌是一种"慢性疾病"?
体坛英语资讯:Federer, Nadal set up blockbuster clash in French Open semis
To Spend the “Golden Week” On The Road 在路上度过黄金周
国内英语资讯:Xi meets with delegates to PLA Air Force Party Congress
国内英语资讯:Commentary: China, U.S. trade talks enter crucial stage, require more efforts
国际英语资讯:Philippines tightens security after blast in southern town
怎样才能多吃不胖?
国际英语资讯:Greek borders are not reopening, officials say
用外语工作有什么好处?BBC这篇文章作者现身说法了……
特朗普签署总统备忘录打击网络售假
The Influence of US TV Series 美剧带来的影响
体坛英语资讯:PSC denies underfunding claim by Olympic silver medalist Hidilyn Diaz
国际英语资讯:Switzerland signs agreement to represent U.S. interests in Venezuela
娱乐英语资讯:The Temptations show in Namibia postponed
国际英语资讯:Japan lodges protest with Russia over military drills near disputed island
不限 |
英语教案 |
英语课件 |
英语试题 |
不限 |
不限 |
上册 |
下册 |
不限 |