I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of societya customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more Im convinced that things are being run solely to suit the firm, the system, or the union. There seems to be a harmful new motto for so-called service organizationsStaff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there werent enough staff on duty to man all the service grilles of checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that enshrouding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied at times when demand is low.
Its the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is curtailed. As for us guests, we just have to put up with it. Theres also the nonsense of so many so friendly hotel night porters having been dismissed in the interests of efficiency and replaced by coin guzzling machines. Not to mention the coldness of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I dont, especially when I am paying for service.
21. The writer feels that nowadays a customer is_______.
A. one who is well served B. unworthy of proper consideration
C. classified by society as inferior D. the victim of modern service
22. In the writers opinion, the quality of service is changing because_______.
A. the customers demands have changed
B. the organizations receive more consideration than the customers
C. the customers needs have increased
D. the staff are less considerate than their employers
23. According to the writer, long queues at counters are caused by ____.
A. difficulties in recruiting staff B. inadequate staffing arrangements
C. staff being made lazy D. lack of co-operation between the staff
24. Service organizations claim that keeping the checkout counters manned would result in
A. a rise in the price for providing services
B. demands by cashiers for more money
C. insignificant benefits for the customers
D. the need to purchase expensive equipment
25. The disappearance of old-style hotel porters can be attributed to the fact that______.
A. few people are willing to do this type of work
B. machines are more reliable than human beings
C. the personal touch is less appreciated nowadays
D. automation has provided cheaper alternatives
山东省郯城第三中学高中英语语法大全:第1章 主谓一致(含巩固练习)
山东省郯城第三中学高中英语语法大全:第5章 助动词(含巩固练习)
江西省信丰中学高三英语复习:语汇知识
山东省郯城第三中学高中英语语法大全:第7章 动词不定式(含巩固练习)
山东省郯城第三中学高中英语语法大全:第9章 动名词(含巩固练习)
江西省信丰中学高三英语复习:单选解题技巧
江西省信丰中学高三英语复习:高中英语教学反思
山东省郯城第三中学高中英语语法复习:名词性从句
山东省郯城第三中学高中英语语法复习:一般过去时态练习题
山东省郯城第三中学高中英语语法大全:第2章 动词的时态(含巩固练习)
山东省郯城第三中学高中英语语法大全:第12章 名词(含巩固练习)
江西省信丰中学高三英语复习:Unit 1 Cultural Relics Reading
江西省信丰中学高三英语复习:介词
江西省信丰中学高三英语复习:复合句 概论
江西省信丰中学高三英语复习:英语试题
山东省郯城第三中学高中英语语法大全:第4章 动词的语气(含巩固练习)
山东省郯城第三中学高中英语语法大全:第16章 连词(含巩固练习)
山东省郯城第三中学高中英语语法复习:动词ing形式的用法
江西省信丰中学高三英语复习:英语试题2
山东省郯城第三中学高中英语语法复习:虚拟语气
江西省信丰中学高三英语复习:unit3 computers language points
山东省郯城第三中学高中英语语法大全:第14章 冠词(含巩固练习)
江西省信丰中学高三英语复习:名词性从句
山东省郯城第三中学高中英语语法大全:第13章 数词(含巩固练习)
山东省郯城第三中学高中英语语法大全:第11章 代词(含巩固练习)
2014届高三英语一轮单元复习训练:Modules 4~6综合技能测试(外研版必修3)
江西省信丰中学高三英语复习:单选解题技巧
江西省信丰中学高三英语复习:让书面表达靓起来(讲义)
山东省郯城第三中学高中英语语法大全:第3章 动词的语态(含巩固练习)
山东省郯城第三中学高中英语语法大全:第17章 构词法(含巩固练习)
不限 |
英语教案 |
英语课件 |
英语试题 |
不限 |
不限 |
上册 |
下册 |
不限 |