39. The following appeared in an Avia Airlines departmental memorandum.
On average, 9 out of every 1,000 passengers who traveled on Avia Airlines last year filed a complaint about our baggage-handling procedures. This means that although some 1 percent of our passengers were unhappy with those procedures, the overwhelming majority were quite satisfied with them; thus it would appear that a review of the procedures is not important to our goal of maintaining or increasing the number of Avias passengers.
Discuss how well reasoned... etc.
The conclusion in this Avia Airlines memorandum is that a review of the airlines baggage-handling procedures will not further its goal of maintaining or increasing the number of Avia passengers. The authors line of reasoning is that the great majority of Avia passengers are happy with baggage handling at the airline because only one percent of passengers who traveled on Avia last year filed a complaint about Avias procedures. This argument is problematic in two important respects.
First, the argument turns on the assumption that the 99 percent of Avia passengers who did not complain were happy with the airlines baggage-handling procedures. However, the author provides no evidence to support this assumption. The fact that, on the average, 9 out of 1000 passengers took the time and effort to formally complain indicates nothing about the experiences or attitudes of the remaining 991. It is possible that many passengers were displeased but too busy to formally complain, while others had no opinion at all. Lacking more complete information about passengers attitudes, we cannot assume that the great majority of passengers who did not complain were happy.
Secondly, in the absence of information about the number of passengers per flight and about the complaint records of competing airlines, the statistics presented in the memorandum might distort the seriousness of the problem. Given that most modern aircraft carry as many as 300 to 500 passengers, it is possible that Avia received as many as 4 or 5 complaints per flight. The author unfairly trivializes this record. Moreover, the author fails to compare Avias record with those of its competitors. It is possible that a particular competitor received virtually no baggage-handling complaints last year. If so, Avias one percent complaint rate might be significant enough to motivate customers to switch to another airline.
In conclusion, the author has failed to demonstrate that a review of the baggage-handling procedures at Avia Airlines is not needed to maintain or increase the number of Avias passengers. To strengthen the argument, the author must at the very least provide affirmative evidence that most Avia passengers last year were indeed happy with baggage-handling procedures. To better evaluate the argument, we would need more information about the numbers of Avia passengers per flight last year and about the baggage-handling records of Avias competitors.
2016届高考英语二轮复习精品资料(高考押题):专题02 代词(原卷版)
2017届高考英语一轮复习语法专题课件:第2部分 词法篇 其他词类 专题4 介词和介词短语(外研版)
(二模前)2016届高考英语二轮复习词汇综合练:10(解析版)
(二模前)2016届高考英语二轮复习词汇综合练:05(解析版)
(二模前)2016届高考英语二轮复习词汇综合练:01(解析版)
2016届高考英语二轮复习精品资料(高考押题):专题06 非谓语动词(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题01 名词与冠词(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题05 介词与介词短语(解析版)
2017届高考英语一轮复习语法专题课件:第3部分 句法篇 专题2 名词性从句(外研版)
(二模前)2016届高考英语二轮复习词汇综合练:04(解析版)
2016届高考英语二轮复习精品资料(高考押题):专题03 形容词和副词(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题08 动词的时态和语态(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题09 名词性从句(解析版)
(二模前)2016届高考英语二轮复习词汇综合练:08(解析版)
2016届高考英语二轮复习精品资料(高考押题):专题07 情态动词和虚拟语气(解析版)
2016届高考英语二轮复习精品资料(高考押题):专题08 动词的时态和语态(解析版)
2017届高考英语一轮复习语法专题课件:第3部分 句法篇 专题4 特殊句式(外研版)
(二模前)2016届高考英语二轮复习词汇综合练:03(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题07 情态动词和虚拟语气(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题06 非谓语动词(解析版)
(二模前)2016届高考英语二轮复习词汇综合练:09(解析版)
2017届高考英语一轮复习考点规范练:13(新人教版)
(二模前)2016届高考英语二轮复习词汇综合练:09(原卷版)
(二模前)2016届高考英语二轮复习词汇综合练:06(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题09 名词性从句(原卷版)
(二模前)2016届高考英语二轮复习词汇综合练:15(原卷版)
2016届高考英语二轮复习精品资料(高考押题):专题02 代词(解析版)
2017届高考英语一轮复习语法专题课件:第2部分 词法篇 其他词类 专题3 代词(外研版)
(二模前)2016届高考英语二轮复习词汇综合练:02(原卷版)
(二模前)2016届高考英语二轮复习词汇综合练:04(原卷版)
不限 |
英语教案 |
英语课件 |
英语试题 |
不限 |
不限 |
上册 |
下册 |
不限 |