53. If one focuses on systems such as financial services and telecommunications, where
emerging technologies have the greatest impact, one sees increasing user-friendliness.
However, in other systems―public and private alike―inefficiencies, roadblocks, and
other unfriendly features still abound. One such example is the U.S. health-care
delivery system.
To a large extent, the user-unfriendly nature of health-care delivery stems from its
close tie to the insurance industry. Service providers and suppliers inflate prices,
knowing that insurance companies can well afford to pay by passing on inflated costs to
the insured. Hospital patients are often discharged prematurely merely because
insurance fails to cover in-patient care beyond a certain amount or duration. In the
extreme, patients are sometimes falsely informed that they are well or cured, just so that
the facility can make room for insured patients. Insurance providers reject claims and
coverage intentionally and in bad faith when the insured has suffered or is statistically
likely to suffer from a terminal or other long-term and costly―illness. Insurance
companies also impose extreme coverage exceptions for pre-existing conditions. Both
tactics are designed, of course, to maximize insurance company profits at the expense of
the systems user. Finally, new medical technologies that provide more effective
diagnosis and treatment are often accessible only to the select few who can afford the
most comprehensive insurance coverage.
The consequences of these user-unfriendly features can be grave indeed for the
individual, since this system relates directly to a persons physical well-being and very
life. For example, when a claim or coverage is wrongfully denied, lacking financial
resources to enforce their rights, an individual customer has little practical recourse. The
end result is to render health care inaccessible to the very individuals who need it most.
These user-unfriendly features can be deleterious on a societal scale as well. An
unhealthy populace is an unproductive one. Also, increased health-care costs place an
undue burden on bread-winning adults who feel the squeeze of caring for aging parents
and for children. Finally, these features foster a pervasive distrust of government, big
business, and bureaucracy.
In sum, todays point-and-click paradigm inaccurately portrays the actual
functionality of many systems, including our health-care delivery system, which is well-
entrenched in self-interest and insensitivity to the needs of its users.
英语故事 渔夫和金鱼的故事
西游记英文版:闹蟠桃会
小鼹鼠和妈妈The Mole and His Mother
小学生英语故事:调皮的猴子
英语童话故事:牙齿仙女
儿童英语故事 Jack Frost
英语故事 魔鬼和它的祖母
英语故事 伊索寓言:狐狸和山羊
英语小故事six little teddy bears
英语故事 美人鱼公主
英语故事 井旁的放鹅姑娘
小学英语故事 大鼻子王子
小学英语寓言故事 小马过河
伊索寓言英语故事:马和驴
英语故事 白雪公主(二)
英语短故事 Two birls(两只鸟)
小学英语寓言故事 青蛙与牛
趣味搞笑英语故事 汤姆是玛丽
英语寓言故事:狮子与报恩的老鼠
西游记英文版:鱼精作怪
英语故事 王子、公主和野天鹅
英语伊索寓言故事 狮和鼠
儿童英语寓言故事 蚱蜢和蚂蚁
英语小故事Funny Sunny Bunny Day
英语成语故事 入木三分
幼儿英语小故事take a bath
英语故事 Three craftsmen三位工匠
小学英语小故事 five little babies
英语小故事bananas for lunch
英语小故事Tiger Aki's brithday
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