第1课 服务电话 - 8

第1课：打电话之服务电话 - 8

旅馆电话服务

【对话4：给客房服务打电话】

Room service, can I help you?
Yes. This is Barbara in room 209. I’d like to order breakfast, please.
What would you like to order?
Two slices of whole wheat bread and one cup of coffee.
Okay. I’ll have them brought to your room right away.
Thank you.

客房服务。有什么能帮您的吗？
是的。我是209房的Barbara。我想要订份早餐。
您想要吃些什么？
两片全麦面包和一杯咖啡。
好的。我会立即把它们送到您的房间。
谢谢。

【对话5：给前台打电话询问信息】

Hello. Front desk. How can I help you?
Good evening. Is the kitchen open now?
I’m sorry. The kitchen is closed after midnight.
It’s ok, good night.
Good night.

您好。这是前台。有什么能帮您的吗？
晚上好。厨房现在还开吗？
很抱歉。厨房在午夜之后就关了。
知道了。晚安。
晚安。

【对话6：送餐延时】

Hello, room service. Can I help you?
I order dinner about forty minutes ago. It hasn’t been delivered yet.
We are sorry for the delay, ma’am. Could you hold the line, please? I’ll check your order.
Okay.
Your order is ready. It’s on the way to your room. We’re very sorry to have you waiting, Ma’am.
That’s okay.

您好，客房服务。有什么能帮您的吗？
我40分钟前订了晚餐，可是现在还没有送来。
我们为延时而抱歉，女士。您能稍候一下吗？我来查一下您的订餐。
好的。
您的订餐已经准备好了，现在正在送往您的房间。很抱歉让您等了这么久。
没关系。