第1课 服务电话 - 15

第1课：打电话之服务电话 - 15

退货服务

【对话2：打电话到客户服务柜台退货】

Hi, Customer Service Desk. What can I do for you today, sir?
Good morning. I bought this vacuum here a few months ago. It doesn’t work now. Can I return it or get it fixed?
Do you have your receipt with you?
Yes, I do.
When did you buy it from our store?
Four months ago.
I’m sorry. You can’t return it becasue too much time has passed since you purchased it. In order to receive a refund, you must return merchandise to the store within 90 days of purchase.
But the direction book says I will get one-year warranty.
Yes, I know. After 90 days, you need to call the company that manufactured the vacuum to fix it because it’s still under their warranty. Their phone number should be in the direction book that came with your vacuum.
Okay. I understand. I’ll call the Customer Sevice Office of the manufacturer. Thank you.
You’re welcome.

您好，客户服务柜台。先生，我能为您做什么？
早上好，我在几个月前买了这个吸尘器，现在它坏了。我能退换或者修理吗？
您有购买时的收据吗？
我有。
您是什么时候从我们的店里买的？
四个月前。
很抱歉。您不能退货了，因为距离您的购买日期已经有一段时间了。如果要全额退款，您必须在购买之后90天内把商品送回店里。
但是说明书说保修期一年。
是的。90天之后，您需要联系生产商来修理它，因为您购买的吸尘器还在厂商的保修期内。他们的电话应该在说明书里有。
知道了。我会打给生产商的客服部的。谢谢。
不必客气。