BBC English at Work Episode 15: Mr Seb Lime
BBC白领英语第15集: Improving your telephone manner 提高接电话技巧
Anna: (answering phone) Yes?
Denise: Stop! That's all wrong. I'm going to call you again. This timeNarrator: 大家好,我们刚好回到Denise 和Anna 的电话培训中。真有意思!
Denise: This time, you don't say 'yes' when you answer – it's rude. Call me and I'll show you how it's done. (sound of 4-digit dialling, then phone rings) Hello? Tip Top Trading.
Anna: Wow, that’s good.
Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialling, then ring)
Anna: Hello? Tip Top Trading. Denise speaking.
Denise: No!
Anna: What?
Denise: Say: Anna speaking!
Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking!
Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello? Denise speaking.
Anna: Hello? Anna speaking.
Denise: Good. Now, when the person has introduced themselves – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know them already, you might say: Hello Mrs Smith, how are you?
Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there?
Denise: You say: I'm really sorry, he's not available at the moment. Can I take a message? Or: I'm afraid he's busy – shall I ask him to call you back?
Anna: Okay.
Denise: And, to end a conversation, you can say: Thank you for calling, goodbye. Let's do another practice! (phone rings)
Anna: Hello? Tip Top Trading.
Denise: (putting on a stupid voice, without realising it's stupid) Hello, this is Mrs Smith.
Anna: Hello Mrs Smith, how can I help you?
Denise: I'd like to speak to Tom please.
Anna: I'm really sorry, he's not available at the moment. Can I take a message?
Denise: That's okay, I'll try again later.
Anna: Okay. Thank you for calling, goodbye. (hangs up)
Denise: Excellent! (phone rings) Oh!
Anna: How did you call me without dialling?
Denise: I didn't, that's a real call!
Anna: Oh no, I'm all nervous now. (Answers) Hello? Tip Top Trading. This is Anna speaking.
Mr Lime: Hello Anna, this is Seb Lime.
Anna: Sublime?
Mr Lime: Mr Lime from Citrus Ventures. But I think we should be on first name terms now, so call me Seb.
Anna: Okay, er, Seb. How can I help you?
Mr Lime: I just wanted to say again that your Imperial Lemon is fantastic... and I was wondering if you'd like to come to lunch with me?
Anna: Lunch? Er... Narrator: 我就知道是这样的!Lime 先生才不是仅仅对柠檬感兴趣呢!
Anna: Would you like to discuss the Imperial Lemon?
Mr Lime: Forget the lemons Anna! The reason I want to see you is more of a personal nature.
Anna: Personnel? Er... Can I call you back? I'm afraid I'm a bit busy at the moment... (hangs up)
Mr Lime: …bbbut…
Denise: Well Anna! Mr Lime eh?
Anna: Oh dear Denise, I think I need a bit more help from you. He wants to talk about personnel…people, staffing…
Denise: Are you sure? I think he means a personal nature – not personnel! That Mr Lime!
Anna: Oh!
Narrator: 这个Lime 先生可真是的!不过Anna 接电话的态度非常好。让我们回顾一下她接电话 时用到的一些短语。
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you? 告诉对方,某位同事现在不能接电话, 想留言吗?
I'm sorry, he's not available at the moment. Can I take a message? 告诉对方,某位同事现在很忙,需不需要告诉他稍后回电?
I'm afraid he's busy – shall I ask him to call you back? 结束电话对话。
Thank you for calling, goodbye. 话说回来,Anna 会怎么处理Lime 先生的要求呢?我都迫不及待了!
Listening challenge 听力挑战
What does Seb Lime want Anna to do?
Seb Lime 先生想让Anna 为他做些什么?
Answer: to go for lunch with him.
答案:和她吃午餐。
外企求职简历范例:培训协调员
学求职用语:谈工作经验
外企求职简历范例:(律师)ATTORNEY(CivilLaw)
外企职员必备:英文简历-(后勤)HUMANSERVICESWORKER(General)
面试别害羞:给内向求职者的5条建议
求职必备:英文简历-培训协调员
求职面试:你该如何向面试官提问?
几项应避免的简历误区
外企职员必备:英文简历-培训协调员
英语面试:你希望什么时候得到晋升
外企职员必备:英文简历-人力资源总监
外企职员必备:英文简历-会计
毕业季求职:你需要知道的面试着装禁忌
求职面试:性格内向别担心 五大建议帮助您
史上最难就业年:毕业生求职面试专题
面试英语:HR专家支招面试四宝
如何写英语求职信:模板(四)
求职面试:面试中必备五大软技能
面试官最痛恨的求职失误
外企职员必备:英文简历-律师
求职面试:一对一面试中如何进行自我介绍
英语面试:你为何对这个工作感兴趣
外企职员必备:英文简历-市场主管
外企职员必备:英文求职信模板(五)
求职必备:英文简历-人力资源总监
如何写英语求职信:模板(五)
英语面试:你怎样计划自己的未来
英语面试:你愿意从事需要加班的工作吗
考研英语复试自我介绍:自我介绍范文
外企职员必备:英文简历-行政助理
不限 |
英语教案 |
英语课件 |
英语试题 |
不限 |
不限 |
上册 |
下册 |
不限 |