06考研英语冲刺12大主题经典范文 11

Writing(2)

小作文

范文11：A Memo(备忘录)

To: the secretary

From: the manager

Xiao Zhang,

We have decided to refund the customer who had purchased a flawed product from our company. Please write a letter to him informing him of our decision and arrange for him to get the refund.

Since the quality of our product and service is vital to the well-being of our company, any complaint from our customers must be heeded immediately. You did a fine job by telling me duly. Thank you.

Manager Li