PART THREE
Questions 15 - 20
· Read the following article on recruiting and managing staff and the questions on the opposite page.
· Each question has four suggested answers or ways of finishing the sentence, A, B, C and D.
· Mark one letter A, B, C or D on your Answer Sheet, for the answer you choose.
As a manager in the service industry sector, Ive looked at hundreds of CVs in my time. They are not necessarily the bland documents some bosses might think they are! They are full of little pointers towards individuals personalities and suitability for the job. The first thing I always look at is an applicant s employment record. I check for continuity and stability. If somebody has a long list of previous jobs, all of varying length, alarm bells start ringing. Rather than an irregular route from job to job, what I hope to see is stable career progression. What does their career path look like - is it all steps forward, or are there a lot of sideways moves? And I am always pleased to find a family person with children, because in my experience they tend to be responsible and reliable.
I never rely on CVs alone. We get applicants to fill in one of our own application forms. We ask why theyve applied, what their aspirations and personal goals are, and also about their interests and hobbies and any clubs they belong to. That gives you a useful insight into their personality and lifestyle. The application form also enables us to test how much people have actually been progressing in their careers, because we ask for details of the salaries they have received for each job.
It s always worth looking at CVs and designing application forms with great care. Taking on employees might be rewarding, but it is also a big investment for any business. Mistakes in choosing staff can cost companies dear, so it makes sense to spend time ensuring you get the right person.
In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover. You need to take on people who understand that, and will want to stay. That s why, when youve taken staff on, the next thing is getting the best out of them.
My management style comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company. The first thing is to treat others as you d like to be treated yourself. As soon as I took over the business, I talked to everybody individually, and looked for ways to make sure their particular skills benefited the company.
I didnt have much experience then of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didnt agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.
Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesnt pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.
15 What fact does the writer hope to learn from applicants CVs?
A that they have experience of many different jobs
B that their careers have developed steadily
C the opinion their employers had of them
D whether they are married or single
16 The writer says the application form is useful because it
A reveals something of the applicant s character.
B gives information about the applicant s family.
C explains what skills the applicant has for the job.
D shows how much the applicant wants to earn.
少儿英语寓言故事:The Wolf and the Lamb
儿童英语故事阅读:Let me take it down
少儿英语寓言故事:The Ass and the Grasshopper
儿童英语故事阅读:The Tiger and the Cat
少儿英语故事:Koobor the Koala and Water
儿童英语小故事:明天早上数
少儿英语寓言故事:Catch stone fisherman
儿童英语故事阅读:一只木碗
少儿英语故事:A pairy friend
儿童英语小故事带翻译:散步有益
少儿英语故事:Rabbit Finds a Home
儿童英语小故事带翻译:工作的狗
少儿英语小故事:The Yardman
儿童英语故事阅读:Two Spells
儿童英语小故事带翻译:猜猜我是谁
儿童英语故事阅读:It’s Good to Walk
儿童英语小故事带翻译:风和太阳
儿童英语小故事:长颈鹿的小靴子
儿童英语小故事:万圣节的英文小故事
少儿英语小故事:我们是朋友
儿童英语小故事带翻译:像爸爸一样
少儿英语故事精选
儿童英语小故事带翻译:漂亮的洋娃娃
少儿英语小故事:Hospitals
少儿英语寓言故事:craftsmen
儿童英语故事阅读:同舟共济
儿童英语小故事带翻译:睡美人
儿童英语小故事带翻译:一只眼睛的母鹿
儿童英语小故事带翻译:调皮的猴子
儿童英语小故事带翻译:海里有什么动物
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