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Promise of Jobs with Telephone Banking Centre

An 80-million telephone banking centre is to open in Scotland, with the creation of about 500 new jobs. Grand Union Group, which owns the Dundee and Western Bank, said today it hopes to have the (19) fully operational by next August. It will be based at the new Caledonian Industrial Estate currently being built near Edinburgh.

The centre is being (20) through a joint partnership (21) global telecommunications firm Concept and customer care specialists Businesslink.

Sara Grimaldi, chief executive of the Dundee and Western Bank, said, m delighted we will be working in (22) with Concept and Businesslink and Im confident we will (23) from their considerable experience. The new centre will make (24) use of innovative business procedures which will (25) to an improved service and experience for our valued customers. Callum Martin, president of global accounts for Grand Union Group, added that he was very pleased his company will play a key role in such an important development employing state-of- the-art technology.

The local council said new jobs were (26) of the efforts made to (27) investment to the region. Council leader Hugh MacArthur said, s good news for Grand Union, but it will also (28) us to promote Edinburgh to companies considering a (29) to Scotland. The council will continue to work hard to ensure that todays (30) is just the latest (31) in our attempt to create high quality jobs in the area.

Scotland has become a European leader in terms of telephone banking centres and has (32) itself an excellent reputation. The call centre sector as a whole employs more than 28,000 people at more than 170 sites in Scotland. Taking this into (33), it seems likely that this new centre will be another success story.