09PETS二级考试精品阅读文章15

　　太有礼貌

　　一名妇女经常光顾一家小古董店，但几乎从不买什么东西，却总是对商品和价格吹毛求疵。对于那妇女的粗暴抱怨，经理和她的销售员总是应付了事，但是有一天她做得太过分了。为什么你们店里总是不能得到我想要的东西？那名妇女指责说。

　　职员脸上带着微笑，沉着地回答道：也许是因为我们太有礼貌了。

　　Too Polite

　　A woman who frequented a small antique shop rarely purchase anything, but always found fault with the merchandise and prices. The manager and her salesclerk took the woman's grumpy complaints in stride, but too far. Why is it I never manage to get what I ask for in your shop? demanded the woman.

　　A smile on her face, the clerk calmly replied, Perhaps it's because we're too polite.