投诉信是当人们对某机构的工作人员或其服务不满时,向有关机构的主管或监督人员所做出的书面表述。其内容往往包括对被投诉事件的回忆,投诉人的心里伤害、经济损失,以及投诉人对被投诉方提出的合理补偿要求等。
写作三步曲:
自我介绍,交代投诉内容,表明本信的目的和要求说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提出解决问题的建议,表明希望如何处理表达希望问题得到迅速恰当解决的强烈愿望,希望尽快得到满意的答复。
注意:
写投诉信时语气要冷静、郑重、克制,不必过于礼貌。但也要就事论事,不能进行人身攻击。同时,在描述问题时尽量采用被动句式,使描述更加客观合理。
范文解析:
Directions: Write a letter to a store, making a complaint about its delivery.
You should write about 100 words on ANSWER SHEET
2、Do not sign your own name at the end of the letter. Use Wang Hua instead. Do not write the address.
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
Im afraid that the enclosed CD player doesnt work. It is the third one Ive got to return this month.
Other than the three Ive had to return recently, Ive always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.
Sincerely,
Wang Hua
常用句式:
1、I venture to write a letter to you about
恕我冒昧,我写信是想告诉你
2、One annoying aspect of your service is
你们服务中不尽人意的地方是
3、I am writing this letter to tell you how disappointed I have been with the after-sale service at your shop.
我写信是想告诉贵店,我对你们的售后服务非常失望。
4、I would like to draw your attention to the problem
希望引起贵方对问题的注意。
5、I am writing to inform you that I findunsatisfactory/I am dissatisfied with your
我写信是为了告诉你我非常不满意
6、I trust you will take my complaints seriously and
相信贵方会认真对待我的投诉,并且
7、I hope you will give due attention to this matter.
希望贵方能对此事给予足够重视。
8、I would be very grateful of you could look into the matter as soon as possible. And I am looking forward to an early reply.
如果贵方能尽快调查此事,我将万分感激。望早日做出答复。
9、I am not blaming anyone, but
我不是指责某个人,但是
10、I am sure this is a rare problem.
我相信这类问题不会经常发生。
体坛英语资讯:FC Barcelonas Digne on verge of joining Everton
国际英语资讯:German citizen arrested for alleged spying on mosque
国际英语资讯:Nigeria offers condolences to quake-hit Indonesia
国内英语资讯:China Focus: Xinjiang becomes logistics hub of Belt and Road
体坛英语资讯:Pavards stunner against Argentina voted Goal of 2018 World Cup
这家日本虾厂员工来去自由,工作效率却大大提高
国际英语资讯:Morocco keen to cement partnership with ASEAN
国内英语资讯:Chinas conservation efforts heralded at 2018 African Ranger Awards
国际英语资讯:Saudi-led coalition blasts Yemens Houthi rebels for recruiting child soldiers
毕业证印错字母6年,美国大学花30万重印!
国内英语资讯:Chinese, Norwegian experts eye sustainable agricultural development
北大清华毕业生可直接落户上海引发争议
国内英语资讯:14 anthrax cases reported in northeast China
过度使用微信,正在让人越来越焦虑
体坛英语资讯:Zhang Shuai, Wang Qiang advance to quarterfinals of Jiangxi Open
国内英语资讯:Chinese senior official meets UNGA president-elect
体坛英语资讯:Axelsen kicks off World Championships title defence with easy win
国际英语资讯:Cuba tourism suffers following U.S. travel restrictions, hurricanes
日本公司推AI摄像头 用来识别小偷
体坛英语资讯:Iran wins Asian U21 Volleyball title
为什么我们会打哈欠?打哈欠又为什么会传染?
体坛英语资讯:Kenyas Kipruto warns critics ahead of African Championshpis
国内英语资讯:China plays important role in WTO dispute settlement mechanism: expert
体坛英语资讯:Palmeiras agree loan deal for AC Milan defender Gomez
华为销售额首超苹果,成全球第二大手机供应商!
国际英语资讯:U.S., Turkish senior diplomats meet amid Brunson brawl
体坛英语资讯:Luiz delighted with Sarris aggressive approach at Chelsea
体坛英语资讯:Kenya volleyball team seeks to curve niche at World championships in Japan
国内英语资讯:Top court defines Shanghai Financial Court jurisdiction
中美贸易的十个真相
不限 |
英语教案 |
英语课件 |
英语试题 |
不限 |
不限 |
上册 |
下册 |
不限 |