Published online: Nov 9th 2006
From The Economist print edition
How shops can exploit peoples herd mentality to increase sales
1.A TRIP to the supermarket may not seem like an exercise in psychological warfarebut it is.Shopkeepers know that filling a store with the aroma of freshly baked bread makes people feel hungry and persuades them to buy more food than they had intended.Stocking the most expensive products at eye level makes them sell faster than cheaper but less visible competitors.Now researchers are investigating how swarm intelligence can be used to influence what people buy.
2.At a recent conference on the simulation of adaptive behaviour in Rome,Zeeshan-ul-hassan Usmani,a computer scientist from the Florida Institute of Technology,described a new way to increase impulse buying using this phenomenon.Supermarkets already encourage shoppers to buy things they did not realise they wanted: for instance,by placing everyday items such as milk and eggs at the back of the store,forcing shoppers to walk past other tempting goods to reach them.Mr Usmani and Ronaldo Menezes,also of the Florida Institute of Technology,set out to enhance this tendency to buy more by playing on the herd instinct.The idea is that,if a certain product is seen to be popular,shoppers are likely to choose it too.The challenge is to keep customers informed about what others are buying.
3.Enter smart-cart technology.In Mr Usmanis supermarket every product has a radio frequency identification tag,a sort of barcode that uses radio waves to transmit information,and every trolley has a scanner that reads this information and relays it to a central computer.As a customer walks past a shelf of goods,a screen on the shelf tells him how many people currently in the shop have chosen that particular product.If the number is high,he is more likely to select it too.
4.Mr Usmanis swarm-moves model appeals to supermarkets because it increases sales without the need to give people discounts.And it gives shoppers the satisfaction of knowing that they bought the right productthat is,the one everyone else bought.The model has not yet been tested widely in the real world,mainly because radio frequency identification technology is new and has only been installed experimentally in some supermarkets.But Mr Usmani says that both Wal-Mart in America and Tesco in Britain are interested in his work,and testing will get under way in the spring.
5.Another recent study on the power of social influence indicates that sales could,indeed,be boosted in this way.Matthew Salganik of Columbia University in New York and his colleagues have described creating an artificial music market in which some 14,000 people downloaded previously unknown songs.The researchers found that when people could see the songs ranked by how many times they had been downloaded,they followed the crowd.When the songs were not ordered by rank,but the number of times they had been downloaded was displayed,the effect of social influence was still there but was less pronounced.People thus follow the herd when it is easy for them to do so.
6.In Japan a chain of convenience shops called RanKing RanQueen has been ordering its products according to sales data from department stores and research companies.The shops sell only the most popular items in each product category,and the rankings are updated weekly.Icosystem,a company in Cambridge,Massachusetts,also aims to exploit knowledge of social networking to improve sales.
7.And the psychology that works in physical stores is just as potent on the internet.Online retailers such as Amazon are adept at telling shoppers which products are popular with like-minded consumers.Even in the privacy of your home,you can still be part of the swarm.
Questions 1-6
Complete the sentences below with words taken from the reading passage.Use NO MORE THAN THREE WORDS for each answer.
1.Shopowners realize that the smell of _______________ can increase sales of food products.
2.In shops,products shelved at a more visible level sell better even if they are more _______________.
3.According to Mr.Usmani,with the use of swarm intelligence phenomenon,a new method can be applied to encourage _______________.
4.On the way to everyday items at the back of the store,shoppers might be tempted to buy _______________.
5.If the number of buyers shown on the _______________ is high,other customers tend to follow them.
6.Using the swarm-moves model,shopowners do not have to give customers _______________ to increase sales.
Questions 7-12
Do the following statements agree with the information given in the reading passage? For questions 7-12 write
YES if the statement agrees with the information
NO if the statement contraicts the information
NOT GIVEN if there is no information on this in the passage
7.Radio frequency identification technology has been installed experimentally in big supermarkets like Wal-Mart.
8.People tend to download more unknown songs than songs they are familiar with.
9.Songs ranked high by the number of times being downloaded are favored by customers.
10.People follow the others to the same extent whether it is convenient or not.
11.Items sold in some Japanese stores are simply chosen according to the sales data of other shops.
12.Swarm intelligence can also be observed in everyday life.
Answer keys:
1.答案: bread.
2.答案:expensive.
3.答案:impulse buying.
4.答案:other goods/things/products.
5.答案:screen.
6.答案:discounts.
7.答案:NO.
8.答案:NOT GIVEN.
9.答案:YES。
10.答案:NO。
11.答案:YES。
12.答案:YES。
上一篇: 雅思阅读模拟试题(七)(附答案)
下一篇: 雅思阅读实战训练模拟试题(十四)
2017届高三英语一轮复习课时作业21:Unit 1《Great scientists》(新人教版必修5)
2017届高三英语一轮复习课时作业54:语法专练十四之主谓一致
2017届高考英语一轮复习精品课件:Unit 2《The Olympic Games》(新人教版必修2湖北专用)
2017届高三英语一轮复习课时作业7:Unit 2《The Olympic Games》(新人教版必修2)
2017届高三英语一轮复习课时作业4:Unit 4《Earthquakes》(新人教版必修1)
2017届高三英语一轮复习课时作业2:Unit2《English around the world》(新人教版必修1)
2017届高三英语一轮复习课时作业38:Unit 3《Inventors and inventions》(新人教版选修8)
2017届高考英语一轮复习精品课件:Unit 4《Astronomy the science of the stars》(新人教版必修3湖北专用)
2017届高三英语一轮复习课时作业17:Unit 2《Working the land》(新人教版必修4)
2017届高三英语一轮复习课时作业35:Unit5 《Travelling abroad》(新人教版选修7)
2017届高考英语一轮复习精品课件:Unit 1《Cultural relics》 (新人教版必修2湖北专用)
2017届高三英语一轮复习课时作业27:Unit 2《Poems》(新人教版选修6)
2017届高三英语一轮复习课时作业3:Unit 3《Travel journa》(新人教版必修1)
2017届高三英语一轮复习课时作业31:Unit 1《Living well》(新人教版选修7)
2017届高三英语一轮复习课时作业53:语法专练十二之连词和状语从句
2017届高三英语一轮复习课时作业19:Unit 4《Body language》(新人教版必修4)
2017届高三英语一轮复习课时作业24:Unit 4《Making the news》(新人教版必修5)
2017届高三英语一轮复习课时作业8:Unit 3《Computers》(新人教版必修2)
2017届高三英语一轮复习课时作业10:Unit 4《Wildlife protection》(新人教版必修2)
2017届高三英语一轮复习课时作业5:Unit5 《Nelson Mandela—a modern hero》(新人教版必修1)
2017届高三英语一轮复习课时作业33:Unit 3《Under the sea》(新人教版选修7)
2017届高三英语一轮复习课时作业50:语法专练十之定语从句
2017届高考英语一轮复习精品课件:Unit 1《Festivals around the world》(新人教版必修3湖北专用)
2017届高三英语一轮复习课时作业12:Unit 2《Healthy eating》(新人教版必修3)
2017届高三英语一轮复习课时作业34:Unit 4《Sharing》(新人教版选修7)
2017届高三英语一轮复习课时作业55:语法专练十五之交际用语
2017届高三英语一轮复习课时作业48:语法专练八之非谓语动词
2017届高考英语一轮复习精品课件:Unit 4《Global warming》(新人教版选修6湖北专用)
2017届高三英语一轮复习课时作业49:语法专练九之情态动词和虚拟语气
2017届高三英语一轮复习课时作业32:Unit 2《Robots》(新人教版选修7)