商务口语：网络礼仪

　　陈豪在美国ABC公司工作。他经常要用电子邮件和公司内外的人联系。今天他见到了一个他不认识的英文词，所以就去请教美籍华人Mary。

　　(Office ambience)

　　C：Hey, Mary，我知道etiquette这个词的意思是礼节，礼貌。可是，什么是netiquette? NETIQUETTE。

　　M：Netiquette是人们新创造的一个词。意思是网上礼节，也就是good behavior on the Internet。

　　C：网上还有礼节!Why dont you give me an example.

　　M：比如说，你最好不要全用大写来写email。If you type in all capital letters, people would think you are shouting your message。

　　C：噢，怪不得那天销售部的Robert问我：Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀?Whisper?说悄悄话呀?

　　M：No。 那天财务部的Kevin不是给我们俩写的email都用小写吗?全用小写一般是不正式的，like chatting with your friends。

　　C：Email本身就是不正式的。

　　M：Thats true, but that does not mean you can ignore appropriate etiquette。我得去开个会，午饭时再接著谈吧!

　　C：Fine! See you at the cafeteria at 12:00pm.

　　M：哟，陈豪，你怎么吃那么快呀!

　　C：我刚才真是饿死了，不过我很想知道还有哪些网上礼节。

　　M：首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

　　C：我有两次发e-mail给客户时忘了附件。几个客户马上回e-mail问我：What attachment?

　　M：是呀，一旦e-mail发出去以后，你就没法收回了。发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写：corrected version with attachment included。

　　C：下回我一定这样做。

　　M：最好是不要出这样的差错。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.