许多规模较大的公司都会有一个接待员,我们通常称作前台(receptionist)。可不要小瞧这个职位,前台的工作也是复杂多样的。而且有个好的前台对公司来说非常重要,因为前台是访客在公司接触到的第一个人,前台可是会左右客人对公司的第一印象哦。
Rose 就是 Modern Office Ltd。公司的前台,现在我们来看看她是怎样接待来访客人的吧。
Dialogue 1
Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会面,看 Rose 怎样接待如约前来的 Mr. Hussein。
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is。
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. Im from the Gulf Trading Company。
ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. Ill tell the Managers Secretary you are here。
(DIALS)
MARIA: Mr. Shellis Office。
ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30.
MARIA: Mr. Omar Hussein?
ROSE: Yes, hes from the Gulf Trading Company。
MARIA: Oh, yes, thats right. Ill come and fetch him now。
ROSE: Thanks. (REPLACES PHONE) Mr. Shellis secretary is coming down now。
MR HUSSEIN: Thank you。
MARIA: Mr. Hussein?
MR HUSSEIN: Yes, thats right。
MARIA: Im the Sales Managers secretary. Please come this way. Ill take you to his office。
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