题目:
You have recently made a purchase from the local department store. However, when you arrived home, you found a faultwith it. Write a letter to the manager, say what the product is, explain the problem and say what youd like to be done about it.
范文:
Dear Sir or Madam,
Im writing to complain about the recent purchase of a woolensweater from your department store on Philip Street, on August 25, 2007.
亲爱的先生、女士:
我写此信是要就我 2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。
I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretchedout of shape and no longer fits.
我最近按照标签上的说明用冷水洗了这件羊毛衫,然而,当我将它从洗衣机里取出时,这件衣服却变形了,再也不合身了。
I phoned the store last Tuesday and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.
我上周二打电话到店里,是与一位叫Morris先生的部门经理讲的,他电话里很是无礼,告知我说因为这件衣服是降价购买的,因此不能退换。对此,我深感不满,因为我多年来一直是贵店的忠实顾客,在此事件之前,从来没有过任何投诉。因此,我对受到如此待遇深感失望。
I would, however, be perfectlysatisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.
然而,我的要求并不高。如果你们能够给我退换一件,或者为我办理退费,怎么方便就怎么办,我都会非常满意的。
I look forward to hearing from you soon.
Yours truly,
Kenny Gao
期盼收到您的答复。
您真诚的
Kenny Gao
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