第1课 服务电话 - 16

第1课：打电话之服务电话 - 16

退货服务

【对话3：打电话给公司的客服部】

Hi. This is the Customer Service. How can I help you?
Hi. I bought one of your vacuums from spend-wart. It’s broken now.
Is it under warranty?
I think so. I bought it four months ago.
Yes, it is still covered by our warranty. Tell me the modle number of your vacuum, please.
Okay. The model number is 6594-c.
What’s your address, your name and your phone number?
906 Ottawa street. My name is David Yang. My phone number is 713-786-0234.
Okay. There are two Customer Service Offices in your area. The nearest one is Chadwich and Hacks Appliances.
Could you tell me where the office is located?
Sure. 878 Fennel South.
Oh, I know that place. It’s only two minutes drive.
You have to call the office first.
All right. Thank you very much for your help.
My pleasure.

您好。这里是客服部。我能为您做什么？
您好。我在Spend-Wart买了你们生产的吸尘器。现在它坏了。
它还在保修期内吗？
我想是的。我是四个月前买的。
是的，它还在保修期内。请告诉我您的吸尘器的型号。
好的。型号是6594-C。
您的地址、姓名和电话号码呢？
渥太华街906号。我是David Yang。我的电话是713-786-0234。
好的。在您的居住地区有两个客服中心。最近的是Chadwich and Hacks Appliances。
请告诉我它的地址。
南费奈尔大街878号。
哦，我知道那个地方，开车过去只要两分钟。
您需要先打电话预约。
好的。谢谢你的帮助。
我的荣幸。