第1课 商业电话-6

第1课：打电话之商业电话 - 6

【对话7：电话销售】

Hello. This is the Stewart Resident.
Hello. Is Mr. Stewart there?
This is Mr. Stewart. Who’s this?
I’m calling from Bell Canada. We are currently offering a great deal on long distance calling, only $17 a month. With this plan you get 500 minutes of long distance calls each month without any additional charges.
I’m sorry. I’m not interested in it.
Okay. Thanks.

您好。斯图尔特家。
您好。请问斯图尔特先生在吗？
我就是。您是哪位？
我来自贝尔公司。我们现在正在就长途电话业务搞促销，只要17美金一个月。您每个月可以享有500分钟的长途电话。
抱歉，我不感兴趣。
好的。谢谢。

【对话8：打电话更正账单错误】

Hello. Can I help you?
I need to talk with someone about my bill.
Okay. Hold on the line. James will be with you in just a moment.
Thanks.
Hi, this is James in customer sevice. What can I do for you?
Hi, James. The bill I received yesterday for my home cable TV service is wrong.
What’s your account number?
200508.
Okay. The reqular monthly charge should be $65.
Right. But yesterday I got a bill for $85.
The cable TV company charged you an extra $20 because of your late payments for the last two months.
Oh, I see. Thanks.
No problem.

您好。我能帮您什么？
是关于我的账单的问题。
好的。请稍等。詹姆斯会来解决您的问题。
谢谢。
您好，我是客户服务部的詹姆斯。我能为您做什么？
你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。
您的账号是什么？
200508.
每月的费用应该是65美元。
对的，但是账单上是85美元。
有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。
哦，是这样啊。谢谢。
不必客气。