PART FIVE
Questions 31 - 40
· Read the article below about meetings.
· For each question 31 - 40 write one word in CAPITAL LETTERS on your Answer Sheet.
How to make more of meetings
You should know what ends you want to achieve in a meeting before it starts and prepare for it (0)……reading any papers circulated beforehand, and carefully thinking about (31)…… you want to say. This may sound rather boring, but solid preparation is the key to successful meetings: A great (32)……of time and energy can be wasted through simple lack of planning.
The most important issues are not always given the most time in the general running of meetings. People are often unwilling (33)…… discuss important budgetary matters because they do not fully understand them, but (34)…… becomes an expert when it comes to discussing the colour of the new curtains, or what type of coffee to buy The discussion of (35)…… trivial matters as these, therefore, should be saved until the end of the meeting.
During the meeting it is essential to stick to the agenda so (36)……to avoid the common problem of repetition. At the same time you (37)…… to be sensitive to other people s ideas and feelings, and never lose your temper. Be prepared to accept (38)…… implement a suggestion that is contrary to (39)…… own ideas if it is an improvement on them; such honesty and flexibility are signs of good leadership and earn respect.
Finally, remember that when a decision is made it is important to act (40)…… it and to honour all the commitments you have made in the meeting.
PART SIX
Questions 41 - 50
· In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.
· For each numbered line 41 - 50, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet. The exercise begins with two examples (0) and (00).
Customer care
0 Apart from ensuring that an efficient electricity supply for our
00 customers, NatElectric provides an invaluable service in other areas
41 as well. While our Customer Helpline (charged at local rates) is the
42 first point of contact with when you want to make an enquiry and
43 we receive a huge number of calls from customers - on
44 average, there are 50 000 calls a one week. Available 24 hours
45 a day, seven days a week, 365 days a year, our Helpline on advisors
46 aim at to answer 95 per cent of all calls within 15 seconds. There
47 are more than 200 advisors, working in around the clock to
48 provide for this service, backed by a further 80 support staff
49 who do handle any necessary paperwork. Although our target
50 is to reply to letters within 10 working days, NatElectric regularly responds within
three to four days, and we are especially proud of the standards achieved by our
customer relations team.
快乐的周末
给金鱼喂食
研究:冲马桶时不合盖 病毒可蹿至1米高处
快乐的星期天
以色列发明充电消毒口罩 加热消毒重复利用
The Best Love 最好的爱情
我的爸爸
美剧里的警匪片符合现实吗?
打针
小赵老师
思念
The Part Time Job 兼职
常见又地道的网络缩写:美剧中常说的SFW到底是个啥?
网虫爸爸
我和古诗
研究:总刷社交媒体 容易相信“新冠假消息”
美丽的春天
The Advantages of Studying In Big Cities 在大城市学习的好处
美国卫生专家:追踪接触者是抗疫最强大武器
放风筝
拥有最天籁声音的"宝藏男孩"周深终于火了!
春天
我国又一新冠灭活疫苗临床试验揭盲 无一例严重不良反应
春姑娘来了
Beat the rap? 逃脱惩罚
生态园游
春天
每日一词∣中非团结抗疫特别峰会 Extraordinary China
快乐的一天
北京加强出入京人员管控 三类人员严禁出京
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