近期,十二届全国人大常委会第二次会议召开,审议消费者权益保护法修正案草案,这也该法出台20年后,首次进入实质性修改阶段。针对当今网购出现的种种问题,修正草案首次写入了网购后悔权,消费者有权自收到商品之日起七日内退货。
Online shoppers should be granted a seven-day cooling-off period, within which they would be able to get a refund, a draft amendment presented to the legislature on Tuesday has proposed.
周二提交人大常委会审议的(消费者权益保护法)修正案草案提出,网购消费者应享有七天的后悔期,在此期间,消费者有权退货。
Cooling-off period字面意思为冷静期,指消费者在购物之后的某个时间段内有权要求退货(return goods for a refund)或者取消交易(cancel a deal),所以也可称为购物后悔期。另外,cooling-off period也可以指离婚前双方的冷静期。
该草案还提出,网络经营者在交易结束后不再使用交易平台的,网购消费者(online shoppers)有权向网络交易平台(e-trade platforms)索赔(ask for compensation),网络交易平台提供者赔偿后,有权向销售者或者服务者追偿。
该草案通过后将主要对商家对顾客式网店(business-to-consumer online store, B2C)及天猫等第三方交易平台有约束作用,顾客对顾客式网店(consumer-to-consumer stores,C2C)因不在工商行政部门(business administration authorities)登记备案而无法受到有效约束。
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