第1课:打电话之商业电话 - 6
【对话7:电话销售】
Hello. This is the Stewart Resident.
Hello. Is Mr. Stewart there?
This is Mr. Stewart. Who’s this?
I’m calling from Bell Canada. We are currently offering a great deal on long distance calling, only $17 a month. With this plan you get 500 minutes of long distance calls each month without any additional charges.
I’m sorry. I’m not interested in it.
Okay. Thanks.
您好。斯图尔特家。
您好。请问斯图尔特先生在吗?
我就是。您是哪位?
我来自贝尔公司。我们现在正在就长途电话业务搞促销,只要17美金一个月。您每个月可以享有500分钟的长途电话。
抱歉,我不感兴趣。
好的。谢谢。
【对话8:打电话更正账单错误】
Hello. Can I help you?
I need to talk with someone about my bill.
Okay. Hold on the line. James will be with you in just a moment.
Thanks.
Hi, this is James in customer sevice. What can I do for you?
Hi, James. The bill I received yesterday for my home cable TV service is wrong.
What’s your account number?
200508.
Okay. The reqular monthly charge should be $65.
Right. But yesterday I got a bill for $85.
The cable TV company charged you an extra $20 because of your late payments for the last two months.
Oh, I see. Thanks.
No problem.
您好。我能帮您什么?
是关于我的账单的问题。
好的。请稍等。詹姆斯会来解决您的问题。
谢谢。
您好,我是客户服务部的詹姆斯。我能为您做什么?
你好,詹姆斯。昨天我收到了有线电视的账单,但是账单有错误。
您的账号是什么?
200508.
每月的费用应该是65美元。
对的,但是账单上是85美元。
有线电视公司额外收了您20美元,是因为您前两个月的账单付晚了。
哦,是这样啊。谢谢。
不必客气。
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