1. 介绍自己，可以说：
① This is ... (speaking).
② This is 7863469.
③ ... is here. 千万不能说 I'm ...
2. 询问对方是谁，可以问：
① Who's that?
② Who's speaking (calling), please? 千万不能问 Who are you?
3. 询问对方是不是某人，应问：
Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?
4. 通话时，有重要的事情要处理，不得不中断通话，要有礼貌地请对方稍等，可以说：
① Hold on, please.
② Just a moment, please.
③ Wait a minute, please.
5. 通话时，应说明打电话的意图或征求对方的意见，可以说：
① I'm calling to tell you ...
② I'm calling to ask you ...
6. 打电话时，拨错了电话号码，应说：Sorry, wrong number.
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