BBC English at Work Giving feedback Episode 14: Telephone tell-tale
BBC白领工作英语第 14 集:提供反馈时用的词语,电话故事
Narrator: 大家好,欢迎回到 Tiptop Trading 贸易公司。Lime 先生订了很多皇家仿真柠檬, 而 Anna 正忙着处理这个单子。
Anna: Yes?... Who?... I can't hear you. Mr what? What? Mr Who? I don't know, you tell me. Oh, you are Mr Hu... H-U: Hu. Er... No, Tom's busy. Call back later. Bye. (hangs up) Tom, Mr Hu called for you.
Tom: Mr Hu-
Anna: Mr Hu: H-U
Tom: Anna, Mr Hu is a very important- (phone rings) Oh! What now! (answers) Yes?
Tom: I'm going to have to talk to the boss about this.
Anna: No. I'm busy, give me your number, I'll call you later. Yep, yep, 6...8... thanks. Bye! Right, now where was I?
Paul: Anna, could I have a word?
Anna: Yes. Ohhh, he must want to tell me how pleased he is with the Citrus Ventures deal.
Paul: Now, Anna... biscuit?
Anna:Thank you.
Paul: I'm a little bit concerned about something.
Anna: “I'm a little bit concerned...” Doesn't that mean something bad?
Narrator: 是啊,Anna 你得注意了。Paul 现在用的是很婉转的短语来表达他的不满。我们听听 他想说什么。
Paul: I think you need to work on your telephone manner.
Anna: Work on my telephone manner?
Narrator: 他的意思是你接电话的态度得好好改进一下to work on it – 要做好点儿。
Paul: Perhaps you should think about-
Narrator: Perhaps you should think about – 你可以考虑一下什么什么,这也是很婉转的劝 说你应该做些什么。
Paul: Anna, are you listening to me?
Anna: Yes, sorry, I was just sort of, errr, talking to myself. Could you repeat what you said please?
Paul: Right, I'll start again. I said: I'm a little bit concerned about your telephone manner. You need to work on the way you speak to clients. Perhaps you should think about being a bit more polite to clients, it's important for the image of the company.
Anna: Oh okay.
Paul: You can go now – take another biscuit with you – that's my last chocolate wafer, you lucky thing!
Denise: Anna? Is everything all right?
Anna: Yes.
Denise: What's the matter?
Anna: Paul says I need to 'w-w-w-work on' my telephone manner.
Denise: Well I was a bit concerned about it myself. And I think Tom actually mentioned it to Paul. But, look, I'll help you if you like. I'm a bit of an expert on the phone. I'll give you some lessons.
Anna: Oh thank you.
Denise: Come in early tomorrow morning, before the others get here and we'll practise.
Anna: Thank you Denise, that's very kind.
Narrator: 不得了,Denise 对Anna 这么好。正是出人意料。不过据我所知,Denise 从来都是 在电话上和人聊天,没听到她在电话上和顾客说活。Paul 用了好几个短语婉转的点出
Anna 的问题和她需要做的事情。让我们来再听一下:
I'm a little bit concerned about...
You need to work on...
Perhaps you should think about... 好了,让我们在下一期节目中看Denise 能否帮到 Anna. 再见!
Listening Challenge 听力挑战
Paul 提醒Anna 在接电话时需要注意什么?
答案:需要更有礼貌。
上一篇: 职场英语学习:如何解释并消除误会
下一篇: 职场英语学习:团队会议,设定会议章程
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Listening A)mp3课文听力
2015秋牛津深圳版英语八上Unit 4《Inventions》(Reading)mp3课文听力
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Reading)ppt课件
2015秋牛津深圳版英语八上Unit 4《Inventions》(Speaking A1)mp3课文听力
2015秋牛津深圳版英语八上Unit 7《Memory》(More practice)mp3课文听力
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Speaking A1)mp3课文听力
2015秋牛津深圳版英语八上Unit 7《Memory》(Speaking A1)mp3课文听力
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Listening)ppt课件
2015秋牛津深圳版英语八上Unit 6《Ancient stories》(Speaking)ppt课件
2015秋牛津深圳版英语八上Unit 4《Inventions》(Words and expressions)mp3课文听力
2015秋牛津深圳版英语八上Unit 8《English week》(listening B)mp3课文听力
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Grammar)ppt课件
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Reading)mp3课文听力
2015秋牛津深圳版英语八上Unit 4《Inventions》(Speaking A)mp3课文听力
2015秋牛津深圳版英语八上Unit 7《Memory》(Reading)ppt课件
2015秋牛津深圳版英语八上Unit 6《Ancient stories》(Words and expressions)mp3课文听力
2015秋牛津深圳版英语八上Unit 7《Memory》(Grammar)ppt课件
2015秋牛津深圳版英语八上Unit 7《Memory》(listening C)mp3课文听力
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Writing)ppt课件
2015秋牛津深圳版英语八上Unit 7《Memory》(listening A)mp3课文听力
2015秋牛津深圳版英语八上Unit 7《Memory》(Speaking B)mp3课文听力
2015秋牛津深圳版英语八上Unit 4《Inventions》(Speaking up)mp3课文听力
2015秋牛津深圳版英语八上Unit 7《Memory》(Words and expressions)mp3课文听力
2015秋牛津深圳版英语八上Unit 4《Inventions》(Reading)ppt课件
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Listening B)mp3课文听力
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Speaking A2)mp3课文听力
2015秋牛津深圳版英语八上Unit 6《Ancient stories》(Writing)ppt课件
2015秋牛津深圳版英语八上Unit 7《Memory》(Writing)ppt课件
2015秋牛津深圳版英语八上Unit 5《Educational exchanges》(Speaking A)mp3课文听力
2015秋牛津深圳版英语八上Unit 6《Ancient stories》(Listening B)mp3课文听力