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职场英语学习：客户调查问卷

《公司初级英语会话》可以作为提高商务英语水平的工具，尤其利于读者提高英语对话水平和对现代英语俚语的理解；它又能够展示商业管理的众多方面。

A: First of all, thank you for filling in our questionnaire.

C: that’s ok. How can I help you?

A: Well you made a few interesting comments that I’d like to ask you about, if that’s all right.

C: Sure, go ahead.

A: You said that the customer service you received was “ shoddy”, what went wrong exactly?

C: Well the guy who served me didn’t really seem to know what he was doing.

A: Do you mean he was rude?

C: NO, not rude; he just didn’t know where to find things in the store or how to operate the till, things like that.

A: I see. But you were happy with what you bought.

C: Yes. I bought some trainers; they’re absolutely fine.

A: Good. And you thought they were reasonably priced?

C: Yes. They weren’t cheap, but they’re nice trainer so I didn’t mind paying a bit extra.

A: You also mentioned that worst thing about shopping at HaiSports was disabled access.

C: That’s right. I’m a wheelchair user, you see, and there were no ramps t the entrance to the store-only steps.

A: We’re really sorry about that.

C: Well I can’t say that you are the only culprits.

A: The good news is that we’re having ramps fitted at the store this week.

C: Oh, right. Well it’s nice to be listened to for a change, I must say!

A: We’ll also be sending you a HaiSports voucher to say thank you for helping us with our customer survey.

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