阅读理解
More surprising,perhaps,than the current difficulties of traditional marriage is the fact that marriage itself is alive and increasing.As Skolnick notes,Americans are a marrying people:relative to Europeans,more of us marry at younger age.Moreover,after falling in the early 1970s,the rate of marriage in the United States is now increasing.Even the divorce rates need to be taken in this pro-marriage context:some 80 percent of divorced individuals remarry.Thus,marriage remains,by far,the preferred way of life for the vast majority of people in our society.
What has changed more than marriage is the nuclear family.Twenty-five years ago,the typical American family consisted of a husband,a wife,and two or three children.Now,there are many marriages in which couples have decided not to have any children.And there are many marriages where at least some of the children are from the wife's previous marriage,or the husband's,or both,sometimes these children spend all of their time with one parent from the former marriage;sometimes they are shared between two former spouses.
Thus,one can find every type of family arrangement.There are marriages without children;marriages with children for only the present marriage;marriages with“full-time”children from both the present and former marriages;marriages with“full-time”children from the present marriage and“part-time”children from former marriages.There are stepfathers,stepmothers,half-brothers,and half-sisters.It is not all that unusual for a child to have four parents and eight grandparents!These are enormous changes from the traditional nuclear family.But even so,even in the midst of all this,there remains one constant:most Americans spend most of their adult lives married.
1.By calling Americans marrying people the author means that__________.
A.Americans are more traditional than Europeans
B.Americans expect more out of marriage than Europeans
C.there are more married couples in the USA than in Europe
D.more of Americans as compared with Europeans,prefer marriage and they accept it at a younger age
2.Which of the following can be presented as the picture of today's American families?
A.A typical American family consists of only a husband and a wife.
B.Many types of family arrangements have become socially acceptable.
C.Americans prefer to have more kids than before.
D.There are no nuclear families any more.
.The“nuclear family”refers to___________.
A.families formed up by men or women working for nuclear power stations
B.married couples who are closely matched
C.family consists of married couples who do not want to have any child
D.family with small number of members
4.“Part-time”children________]
A.spend some of their time with their half-brothers and some of their time with their half-sisters
B.spend all of their time with one parent from the previous marriage
C.are shared between the two former spouses
D.cannot stay with“full-time”children
【参考答案】1—4、DBCC
阅读理解。
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New lunges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering
(saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” I know how you must feel”), and possible solutions (replacement , compensation or whatever fames suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
(
) 1. We can learn from Paragraph 2 that
.
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
(
) 2. The writer mentions “phone rage”(Paragraph 3) to show that
.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more attention
D. customers rely on their phones to obtain services
(
) 3. What does the writer recommend to create delight?
A. Calling customers regularly
B. Giving a “thank you” note.
C. Delivering a quicker service
D. Promising more gifts.
(
) 4. If a manager should show his empathy (Paragraph6), what would he probably say?
A. “I know how upset you must be.”
B. “I appreciate your understanding.”
C. “I’m sorry for the delay.”
D. “I know it’s our fault.”
(
) 5. Customer delight is important for airlines because
.
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
(
) 6. Which of the following is conveyed in this article?
A. Face-to-face service creates comfortable feelings among customers.
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for airlines than for banks.
【参考答案】1—6、DCCABC
阅读理解。
When people hear a president speak, they seldom think about others helping to shape the presentation（报告）. Today, however, presidents depend on writers such as J. Terry Edmonds to help them communicate （交流） effectively. Edmonds is the first African American ever to work as a full-time speechwriter for a U. S. president; he is so the first African American to serve as director of speechwriting for White House. His is an all-American story of success.
Edmonds grew up in Baltimore, Maryland; his father drove a truck, and his mother worked as a waitress. A. great reader, Edmonds showed a gift for writing at his high
School, Baltimore City College After graduating in 1967 Edmonds went on to Morgan State University
Edmonds began his career in business, with jobs in public relations and communications. He joined the world of politics as news secretary for his congressman （国会议员） from Baltimore During Bill Clinton’s presidency,
he wrote speeches for Health and Human Services
Secretary Donna Shalala and worked in a number of job in the White House and in governmental departments President Clinton then appointed （任命）him to the office of directory of speechwriting Following the 2000 elections Edmonds returned to Morgan State University as the school’s special assistant to the president for 2001-2002
(
) 1. Which of the following statements is TRUE according to the text?
A. Edmonds proved himself to be good at writing at high school
B. Edmonds graduated from Morgan State University in 1967.
C. Edmonds was the first full-time speechwriter.
D. Edmonds served the White House after 2000.
(
) 2. Edmonds entered the world of politics first as -------------。
A. news secretary for a Congressman
B. a speechwriter for President Clinton
C. news secretary in the White House
D. a speechwriter for Secretary Donna Shalala
(
) The text is most likely to be found in a book about-------------。
A. popular science
B. historical events
C. successful people
D, Political systems
本文介绍美国总统的“笔杆子”J. Terry Edmonds作为一位非洲裔美国人的成长经历。
A 推理判断题。根据第二自然段的第二句可知本题选A。
A 细节理解题。根据第三自然段的第二句可知本题选A。
C 推理判断题。本文是一篇人物介绍，介绍了一位成功人物，故本题选C。Brian arrived at the San Francisco airport two hours before the flight to Paris. He was wearing three shirts, a jacket, two pairs of socks, a pair of shorts, and two pairs of jeans. He was carrying one small backpack, which was very full, but he didn’t have any other luggage. Brian needed to meet a man named Tony before he checked in for his flight. He found Tony near the Air France counter. Tony gave him a round-trip ticket and a small package.
“Give this package to Jean-Paul at the airport in Paris. He will have a sign with your name on it. I think you can find him easily, “Tony said.” You don’t have any luggage, right?”
“Only this backpack,” Brian answered. “You said I could bring one carry-on bag.”
“That’s right, one carry-on bag is fine. Have a good trip.”
“Thanks.”
Is Brian a criminal（犯罪）? Not at all. He is an air courier. And he paid only $110 for the round-trip ticket to Paris. Air couriers get cheap airline tickets because they take important packages and papers to foreign countries. Businesses sometimes need to get packages and papers to people in foreign countries by the next day. Often, the only way they can do this is to use an air-courier company. It is not cheap for a business to send a package with an air courier, but it is quick.
Every year about 80, 000 people worldwide travel as air couriers. The number of tickets for courier travel is growing by about 10 percent a year. However, air-courier travel isn’t for everyone, But if you have very little money, can be flexible（灵活的）about your travel plans, and don’t mind wearing the same clothes for a week, it can be a great way to take a vacation!
(
) 1. Why was Brian wearing so many clothes for his travel?
A. Because they were the uniform for air couriers,
B. Because that made him easier to be recognized.
C. Because his backpack had no room for his clothes.
D. because he did not have any luggage with him.
(
) 2. An air courier is a person who
A. manages a business company in foreign countries
B. organizes international flights for tourists
C. travels around the world with cheap tickets
D. delivers papers and packages to foreign countries
(
) 3. Businesses choose the air-courier service because
A. it costs less
B. it is flexible
C. it saves time
D. it grows fast (
) 4. One of the disadvantages of traveling as an air courier is that he
A. cannot decide when and where to travel
B. cannot take any luggage with him
C. has to wear two pairs of jeans
D. saves little money from the travel
(
) 5. The author of the text mainly
A. describes the activities of a law-breaker
B. suggests an ideal way to travel
C. argues against the air-courier travel
D. tells us about a developing business
文章大意是说明一个新型的职业——航空投送员。航空投送员可以享受相当便宜机票优惠，因为他们的的主要职责是及时的给跨国公司投送重要的包裹或文件。
52.C 推理判断题。由第一自然段中的He was carrying one small backpack, which was very full.一句可知本题选C。
D 细节理解题。由第六自然段中的Air courier get cheap airline tickets because they take important packages and papers to foreign countries.一句可知本题选D。
C 细节理解题。由倒数第二自然段的最后一句可知本题选C。
A 推理判断题。根据文章最后一句可以推断出本题选A。
D 主旨大意题。本文大意是介绍一个新型的职业——航空投送员，故本题选D。A、B、C和D中，选出最佳答案。
The requirements for high school graduation have just changed in my community. As a result, all students must 1
sixty hours of service learning,
2
they will not receive a diploma. Service learning is academic learning that also helps the community.
3
of service learning include cleaning up a polluted river, working in a soup kitchen, or tutoring a student.
4
a service experience, students must keep a journal（日志）and then write a
5
about what they have learned.
Supporters claim that there are many 6
of service learning. Perhaps most importantly, students are forced to think
7
their own interests and become 8
of the needs of others. Students are also able to learn real-life skills that
9
responsibility, problem-solving, and working as part of a team. 10
, students can explore possible careers
11
service learning.
For example, if a student wonders what teaching is like, he or she can choose to work in an elementary school classroom a few afternoons each month. 12
there are many benefits, opponents （反对者） 13
problems with the new requirement. First, they
14
that the main reason students go to school is to learn core subjects and skills. Because service learning is time-consuming, students spend 15
time studying the core subjects. Second, they believe that forcing students to work without
16
goes against the law. By requiring service, the school takes away an individual's freedom to choose.
In my view, service learning is a great way to
17
to the community, learn new skills, and explore different careers.18
, I don’t believe you should force people to help others – the 19
to help must come from the heart. I think the best 20
is one that gives students choices: a student should be able to choose sixty hours of independent study or sixty hours of service. Choice encourages both freedom and responsibility, and as young adults, we must learn to handle both wisely.
(
) 1. A. spend
B. gain
C .complete
D. save
【答案】C
【解析】由文章知到，现在的大学要求学生要完成6小时Service Learning为正确答案。
(
) 2. A. and
B. or
C. but
D. for
【答案】B
【解析】不完成Service Learning，否则就不予毕业。
(
) 3. A. Subjects
B. ideas
C. Procedures
D. Examples
【答案】D
【解析】是Service Learning的例子
(
) 4. A. With
B. Before
C . During
D. After
【答案】C
【解析】在Service Learnin期间的某一时候，所以选During
(
) 5. A. diary
B. report
C. note
D. notice
【答案】B
【解析】在进行Service Learnin，由生活常识来看，要写一个调查报告
(
) 6. A. courses
B. benefits
C . challenges
D. features
【答案】B
【解析】支持者认为社区服务由很多益处
【考点定位】名词词语辨析
(
) 7. A. beyond
B. about
C. over
D. in
【答案】A
【解析】大多数人不可能选择的社区服务符合自己的兴趣爱好。
(
) 8. A. careful
B. proud
C. tired
D. aware
【答案】D
【解析】由上下文容易知道,意识到做某事为最佳答案。
(
) 9. A. possess
B. apply
C. include
D. develop
【答案】C
【解析】由上下文容易知道,真正的生活技能包括include为最佳答案。
(
) 10. A. Gradually
B. Finally
C . Luckily
D. Hopefully
【答案】B
【考点定位】由上下文容易知道,最后Finally为为正确答案。
(
) 11. A. through
B. across
C. of
D. on
【答案】A
由上下文容易知道,在社区服务整个活动之中。through副词辨析
(
) 12. A. So
B. Thus
C. Since
D. While
【答案】D
【解析】由上下文容易知道,在社区服务期间While
(
) 13. A. deal with
B. look into
C. point out
D. take down
【答案】C
【解析】point out指出deal with处理
look into深入地检查,研究;调查
take down写下;记下
(
) 14. A. argue
B. doubt
C . overlook
D. admit
【答案】A
【解析】由上下文容易知道,反对者argue争论为最佳答案。
(
) 15. A. much
B. full
C . less
D. more
【答案】C
【解析】反对者认为，社区服务会耗费时间，学生学习课程的时间就会更少了。
(
) 1. A. cost
B. pay
C. care.
D. praise
【答案】B
【解析】由常识知道，学生在社区服务是不付钱的。
(
). A. contribute
B. appeal
C. attend
D. belong
【答案】A
【解析】作者认为，社区最大的贡献在于学生可以学到新技能……其他不符合题意
(
). A. Therefore
B. Otherwise
C. Besides
D. However
【答案】D
【解析】此处应该为转折，所以选However
(
). A. courage
B. desire
C. emotion
D. spirit
【答案】B
【解析】学生有发自内心的帮助别人的要求desire为最佳答案。
(
). A. decision
B. purpose
C. solution
D. result
【答案】C
【解析】最佳的解决办法。