The secret of success in electronic commerce lies in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of (19) between a business and the buying public.
There are a number of factors in a real-world shop that (20) peoples perceptions of a business: these (21)the location and the appearance of the premises,the quality and the pricing of the merchandise or services’and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers,most of these factors do not (22) a part. In the (23) of these factors, the way customers are (24) when they have a reason to call has a fundamental effect on a companys ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient,easily frustrated and always conscious that they have other places where they can (25) their business.Preventing them from doing that means meeting them on their own(26)and providing them with what they want.外语学习网
This necessity, in(27),means that companies that sell over the net must get back-end functions right. Imposing(28) requirements on customers will not work; a business that (29) on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered (30), and the staff should look for ways of helping even the most awkward customers(31), as is more usual,trying to find some(32) to blame the customer for any problem.
An important,final point is that it is vital that all addresses,web links and phone numbers work properly and efficiently. This ought to (33) without saying.Experience,however, shows that it does not.
19、A relationship B association C. meeting D contact
20、A force B determine C decide D fix
21、A enclose B consist C include D contain
22、A get B run C play D have
23、A absence B lack C need D scarcity
24、A cared B treated C dealt D considered
25、A deliver B bring C move D take
26、A policies B standards C terms D conditions
27、A turn B sequence C line D order
28、A dense B rigid C deep D solid
29、A demands B insists C expects D instructs
30、A punctually B precisely C promptly D presently
31、A apart from B other than C except for D rather than
32、A case B excuse C fault D purpose
33、A do B make C go D come
上一篇: 历年商务英语考试BEC中级真题(1)
内塔尼亚胡:想毁灭以色列者自己将被毁灭
Planet Earth 2 desert(行星地球2沙漠伴剧)
Facebook又爆惊天黑科技,用脑电波就能打字
国内英语资讯:Top legislature mulls quota distribution for 13th NPC deputy election
国内英语资讯:Chinese FM hails Sino-Greek civilization exchanges, mutual learning
体坛英语资讯:Juan Sebastian Veron to head Argentina youth teams
这些事情必须让孩子们独立完成
最有利于口气清新的食物
体坛英语资讯:Fu, Selby reach quarterfinals at snooker worlds
国际英语资讯:National parliaments of EU to combat terrorism together: EP president
“小吃天堂”曼谷下禁令关闭路边摊
国内英语资讯:China, Iran sign contract on redesign of Arak heavy water reactor
国际英语资讯:Armenia marks 102th anniversary of mass killings by Ottoman Empire
无糖饮料没你想的健康 或增加中风痴呆风险
体坛英语资讯:Maradona: Argentina at risk of missing World Cup
瘦人更容易得抑郁症?
Experts excited by new brain disease drug 治脑疾病的新药令专家兴奋不已
只要有这件T恤 外语不好也能无障碍交流!
107篇中国学术论文造假遭外国期刊撤稿
国际英语资讯:Lawyer for United Airlines passenger signals law suit against airline
国内英语资讯:Draft law strengthens Chinas nuclear safety
我国完成首次“地理国情普查”
加拿大总理特鲁多在乔治·布朗学院的演讲
在你们国家,人们吃什么减压?
国内英语资讯:Chinese envoy says peace talks only way to solve Syrian crisis
河北省定州二中2016-2017学年高一4月月考英语试卷
体坛英语资讯:Ding edges Liang to reach last eight at snooker worlds
关于时间管理,扎克伯格用26张图说清楚!
国内英语资讯:China top insurance regulator alerts key risks
川普再次致电中日领导人讨论朝鲜问题