2. 中间段
First, the argument is based on a false analogy. The arguer simply assumes that airplane mechanics and automobile maintenance crews perform many similar functions, but he does not provide any evidence that their functions are indeed comparable. As we know, the structure, operation and function of airplanes and those of automobiles differ conspicuously. It is true that both the airplane and the automobile need refueling and engine maintenance, but even here there exist fundamental differences: the structure and the building materials of each others engines are different, so is the oil they use. Therefore, even though the two-week Quality-Care Seminar proved effective in improving the performance of the maintenance crews in the automobile racing industry, there is no guarantee that it will work just as well for airplane mechanics.
Second, the arguer commits a fallacy of hasty generalization. Even if the maintenance of the airline has been improved as a result of sending its mechanics to the Seminar, which is, of course , unwarranted assumption, it does not follow that there will be greater profits as well as greater customer satisfaction for airline. As we know, customer satisfaction depends on several major factors other than good maintenance of the airplane. For instance, customers are generally concerned about the punctuality, the on-board service, the ticket price, the luggage handling procedure and even the discount, all of which are ignored by the arguer. Besides, the arguer does not provide any solid information concerning how the airplane can improve its profits. Unless Get-Away Airlines can significantly increase its customers or passengers and at the same time cut down its costs, both of which are unknown from this argument, there is no guarantee that it will inevitably harvest greater profits. Actually, the arguers recommendation of investing in this training program a the only way to increase customer satisfaction an profits would most probably turn out to be ineffective and misleading.
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